What are Freshworks Programs giving you

 

Fresh works is a company that provides customers with life software essentially.

What that means is that we think about customer engagement not so much as a transaction but as a journey. We did not want our customers to have to be burdened by building the infrastructure.

building an app and hosting somewhere else and managing that app somewhere else

just to be able to do that interaction, so we relied upon functions as a service

or lambda to actually enable those types of integrations. Today, They are doing millions of these app implications in a day if they had to not you know rely upon lambda.

They would have had to create not only the infrastructure to manage it.

They would have had to create a team of engineers who were actually running this obvious security

It is a primary concern as well as a primary driver for us to actually choose lambda, essentially we are in the business of running third-party developer code as part of this integration lambda actually runs third-party code day-in and day-out. The team is extremely focused on looking at the pain points of customers and doing things that help them with those pain points. it's not so much about creating.

As a member, You know, interesting cool experiences, just for the sake of doing that. It's about actually solving problems. We look at the scale and cost-effectiveness and you know speed and stuff like that.

customers don't have to worry about that, because they just rely on us and we rely on AWS all they have to focus on is the innovation that they are building for their end-users.

Freshworks have 5 programs

Freshdesk, Freshsales, Freshmarketer, Freshservice, and Freshteam.

1. Freshdesk

 Let's get started first off you're gonna start your free trial on freshdesk.com.

and over here you're gonna put in your details and sign up for free. as soon as you sign up,

you're gonna get started and that will load your basic dashboard.

So when you're getting started with Freshdesk as you can see on the left side, it will set up your account. so over here and personalize your help desk you can verify your email and below that you can see you can add your language, whatever kind of language you want on your website, change the color of your logo. Also, you are selected to change your menu color. In addition, you can update those. And next, you're gonna choose your support channel.

Basically, how you can be contacted via phone, email, social media chat, or forms. And below that, you can add your customer support email. So if someone is going to be contacting you, you can set that email over here. And next up you can invite someone to your team.

As a result, if you have a team that works for you or if someone is going to be selling the tickets for you, you can invite them over here. Finally, the dashboard shows our unresolved tickets, overdue tickets that are on hold, or unassigned tickets below that they're going to give you a graph that shows you the trends. If the tickets are selling out better or worse it's going to show you a nice trend.

And below that, you have your customer satisfaction and you can see the percentage of positive responses or negative responses, even neutral responses, and the total responses that you have received.

2. Freshsales

Freshsales is an extensive and automated salesforce solution for sales teams that offers every powerful tool needed to effectively help them improve on efficiency and productivity empower your sales force with great solutions. Such as contact management cloud telephony email integration deal management and so much more. These dynamic tools your salespeople gain access to valuable and relevant customer insights which can lead to an increase in quality conversions on the contact management. members can boost their company's CRM with fresh sales contact management solutions to ensure that strategies and marketing campaigns are created around all pertinent customer details.

Therefore, in more closed deals, find out everything there is to know about your contacts through the activity timeline which showcases relevant audience information such as website and email activities and every engagement made with your company immediately knows where they are in the engagement process, whether they're still a prospect or an established customer deal management.

Based on predicted performances and outcomes, there is absolutely no need to use a variety of different applications. when fresh sales have everything you need for driving successful deals within one environment.

In addition, with fresh sales pipeline management 2.0, you will be able to gauge your business performance, know which deals need focus, get an insight on potential revenue, and many more important aspects that could truly improve productivity and effectiveness.

One great thing to note about Freshsales is; that it allows you to scale your business without needing to procure other third-party applications. Additionally, to add to this fresh sales offers great customer support your sales force needs any help with any of the application's functions and features more than just its great and all-inclusive functionality. 

Freshsales features a simple straightforward and easy-to-use interface that makes them truly one of the best platforms to work with. The learning curve in navigating and familiarizing with the platform is short and does not take away time from your salesforce's most important task selling.

let's not forget freshsales mobile app which allows you to manage your business while on the go no need to be tethered to an office desk to stay on top of all your ongoing deals and campaigns everything is just one tap away. 

One of the best features of freshsales is; that you can sign up for free to experience for yourself, just how useful and dynamic fresh sales can be to your business, or you can browse through their available pricing packages for growth of the pro and the enterprise. Plus, fresh sales offers feature add-ons to further get the best out of your sales force.